Refund policy
Last updated: August 2026
90-Night Risk-Free Guarantee (12-Week Plan Only)
We want you to experience the full benefits of Moongreens. Because deep sleep and recovery build over time, customers on our 12-Week (Quarterly) Plan are automatically covered by our 90-Night Risk-Free Guarantee.
If you use Moongreens consistently and are not satisfied for any reason, you may request a refund within 90 nights of receiving your first 12-Week Plan order. We will refund every payment you have made toward Moongreens powder within that 90-night window — no return required. Requesting the guarantee cancels your subscription immediately, so you will not be charged again, and this overrides the standard two-delivery minimum commitment.
Any free gifts included with your order, such as the eye mask and starter kit, are yours to keep. Sales tax on the refunded product is returned with your refund. Original express shipping charges, if any, are non-refundable.
The guarantee is limited to the 12-Week (Quarterly) Plan and must be requested within 90 nights of delivery of your first order. Monthly subscriptions, one-time purchases, and reactivated subscriptions are not eligible. One guarantee per household.
To request a refund, email support@moongreens.com with your order number. Refunds are typically processed within 5 business days.
One-Time Purchases
Due to the consumable nature of our product, one-time purchases are eligible for return only if unopened and unused. Unopened products may be returned within 30 days of delivery. The item must be unused and in original packaging with all components included. Returns must be approved by our support team before shipping. Return shipping costs are the customer's responsibility. Opened or partially used products are not eligible for return or refund.
To request a return, email support@moongreens.com with your order number within 30 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will resolve it promptly at no cost to you.
Lost in Transit
If your order does not arrive, contact us and we will replace it at no cost to you. See our Shipping Policy.
Chargebacks & Guarantee Abuse
We reserve the right to deny refunds or returns to customers who abuse our guarantee, make fraudulent claims, or violate our Terms of Service. Repeated or suspicious refund requests may result in account suspension.
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